RoamWise sells digital goods — app features unlocked instantly on payment — plus made-to-order printed merchandise. Because digital access is delivered immediately, our policy is stricter than a typical physical-goods return policy. This page states it plainly so there is nothing to discover only after you have paid.
If a paid feature does not function as described and we cannot fix it promptly, email support@roamwise.co.in within 7 days of the purchase or the renewal charge with your payment reference and the email on your account. We look into every report; where the fault is ours, we refund that charge.
We do not refund for change of mind, for not using a plan you purchased, or after the 7-day window above, except where required by Indian law.
Approved refunds are issued to the original payment method through the payment gateway used for your purchase (for example Razorpay), typically within 5–7 business days of approval. From there, your bank or card network's own processing time applies before the amount shows in your account or statement — this can add a few more business days and is outside our control.
Email support@roamwise.co.in with: the email on your account, what you purchased, and the payment reference or transaction ID from your receipt. We reply within one to two working days.
Artists on RoamWise list for free, and any thank-you contribution is voluntary. If one was sent by mistake, write to us within 7 days and we will return it. If paid artist tiers are introduced later, a tier whose promised page or service is not delivered within 7 days is refunded in full. Full terms: Artist terms.
Payment issues and disputes: support@roamwise.co.in. Everything else: founder@roamwise.co.in · RoamWise · Almora, Uttarakhand, India.