RoamWise is run by a single person, so there is no ticket queue and no support tier. Email is the fastest way to reach me and usually the only way you need.
Typical reply within one to two working days. Longer if I am travelling, which is a professional hazard here.
If someone on RoamWise has attempted a scam, harassed you, or behaved in a way that made you uncomfortable, report it in the app or email me directly. Scam attempts and harassment result in a permanent ban enforced at the database level, not just hidden in the interface.
One honest limit: I can remove an account. I cannot recover money or pursue a person. If you have been defrauded or threatened, report it to cybercrime.gov.in as well, or call the national cyber helpline on 1930.
Same address. Say what you are working on and what you need — I will tell you honestly whether I can help.
Almora, Uttarakhand, India. Business correspondence goes to the email above rather than a postal address.